Technical Support Programs

Happy customers are those that receive expeditious and friendly support from knowledge engineers who can quickly identify and solve their support needs.  AC2 is known for its experience in the terminal industry and has a reputation for providing its customers with a level of support that is second to none; and our customers will agree.

Each support call is logged into our helpdesk system which automatically generates an email to the customer and the support engineer that will handle the call.  Most support incidents are handled during the initial phone call; no waiting for a technician to return your call the next day.  An email message is sent to the customer each time the job is updated and again once it is closed; always keeping the customer abreast of the status of their job.

AC2 prides itself on its support and offers three program levels for service and support.  You pick the level that meets your specific needs, comfort level and budget. 

Support is offered 24 X 7, 365 days a year. Our field service engineers have years of experience with terminal automation systems and associated hardware including electronic presets and related equipment.  Pointing the finger else where is not our philosophy!

Start-up Services

Our field service engineers have years of experience with terminal automation systems, including electronic presets and associated equipment.  We commission all jobs looking at the big picture, bringing all components together to provide a reliable working solution.  Satisfied customers are our specialty!

Consulting Services

The experienced engineers at AC2 have the knowledge and understanding of a variety of applications to work with you on most parts of your automation needs.  Areas included but not limited to are:

• Identifying your current business process and working with you to implementing "industry best practices" to accomplish a more efficient business goal.

• Discuss equipment features and best practices for such applications as product blending, tank gauging, additive injection, meter and preset selection.

• Load authorization sequences and security access.

• Interfaces to Host Accounting, Back Office and ERP Systems.

Hardware Procurement

AC2 can provide the necessary equipment for your grass-roots system as well as your automation system upgrade requirements.  Please talk to our knowledgeable staff and we will be happy to provide you with recommendations and pricing.