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Satisfying our customers is a business philosophy
that we respect, practice, and emphasize in our business.
To return a hardware product at
AC2, Inc. you'll need to request a Return Merchandise
Authorization (RMA) number. This can be done by contacting our
service department at
support@ac2.net,
or by telephone at 1-281-550-9700.
No returns of any type will be accepted without
an RMA and system software is not returnable.
To request an RMA:
By phone: 1-281-550-9700
Monday - Friday: 8 a.m. -
5 p.m. CST
By e-mail:
support@ac2.net
We'll need the following information to authorize your
return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general,
AC2, Inc.
accepts returns on merchandise from select manufacturers within
30
days. However,
AC2, Inc. reserves the right to authorize product returns
beyond 30 days from the invoice date if it is
deemed necessary. If the product is accepted
after 30 days, credit will be issued toward
future purchases.
Please be aware that specific manufacturers have more
restrictive return policies.
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ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON
RETURNED ITEMS. Customers
are responsible for all shipping charges back to
AC2, Inc.
on returned items.
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SEND YOUR RETURN VIA COURIER TO THE
ADDRESS BELOW:
AC2, Inc.
16151 Cairnway Drive #202
Houston, TX 77084
U.S.A.
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